Most problems can be solved just by restarting your computer or network! Rebooting your computer can solve the vast majority of problems you may encounter. And if that doesn't work, restarting any servers and routers usually will fix most network speed or stability problems. Below is a list of some common issues that aren't solved by restarting.

Abnormal Behavior: Unexpected results occur when trying to install Amazing Charts or use certain features such as OffSite Backup and Online Services.

Cause: Your antivirus, firewall, or popup blocker software is preventing Amazing Charts from accessing the Internet and/or running certain sub-programs; or Microsoft Vista may prevent installation of some files unless it is run as an Administrator.

Solution: Be sure your antivirus software (e.g., Norton, McAfee, AOL popup blocker is off during installation, and that once installed, Amazing Charts is an allowed program listed in the antivirus/firewall configuration file.

Also, if using Microsoft Vista, instead of just running the installer, you should right-click on the AmazingChartsInstaller program and select Run As Administrator.

Abnormal Behavior: You run the AmazingChartsInstaller3 and get an error before it starts saying that it is unable to write to the log file.

Cause: Your Windows operating system isn't in the expected location on the C Drive or doesn't have permission to write to the drive.

Solution: Click here to run the msi-only installer.

Abnormal Behavior: After installing Amazing Charts, you go to start up, get to the login screen, enter your info, and upon clicking Log In - the entire program disappears.

Cause: Uncertain, but likely a number of possible dll problems on the specific computer will cause this error. Similarly, if installing the program without sufficient administrator permission (for example, you did not right click to run the installer in Vista and didn't run it as administrator), this will prevent adequate registration of required dlls and ocxs.

Solution: First you should use the following links to reregister various dlls on your system.

1. Reregister ComponentOne Files
2. Reregister MDAC
3. Reregister Miscellaneous DLLS

Microsoft Vista users: If you are using Vista, you'll need to click each link and save it to your computer (e.g., the desktop). Then, on your desktop, right-click on the file and click Run as Administrator.

Abnormal Behavior: After a fresh installation of Amazing Charts, you are asked to run the Database Tuner though you are not updating an existing version. (If you happen to run the Database Tuner anyway, you'll get a error 2147024769 method ~ of object ~ failed which is further indication of an MDAC error.)

Cause: Your MDAC version is old and the specific computer did not allow our installer to automatically register the required files.

Solution: First try manually registering the required dlls by clicking here.

If that doesn't work, the next step is to check which version of MDAC you are using. It should be 2.7 or 2.8 or higher. If not, or if you can't sort it out, try installing the latest MDAC from Microsoft.

Abnormal Behavior: After installing V2.4.2 you experience a crash when trying to access or look-up ICD codes (including signing the chart).

Cause: Your codes.mdb database was installed previously and is so outdated (e.g., older than 2005) that it is missing required fields.

Solution: Run the Code Update Utility (located here). Select the option to overwrite your existing codes database.

Abnormal Behavior: Upon logging into Amazing Charts, a Component One screen opens to notify you that there is an unregistered copy of the components.

Cause: A dependency file version mismatch.

Solution: While you can ignore this message without any negative consequences, re-registering the dlls should solve it. Click here to re-register the Component One dlls.

Abnormal Behavior: During installation with V2.0.118 and higher, some users on Windows 2000 OS (and a few others) get an error HR -2147220473, reporting that MSCAL.ocx couldn't be registered.

Cause: A dependency file version mismatch.

Solution: Simply ignoring this error and continuing the installation allows Amazing Charts to work without problems and should not cause any ill effects. If you do experience weird behaviors, click here to manually register the mscal.ocx file.

Abnormal Behavior: Some Amazing Charts reports print out a number of pages with gobbelygook.

Cause: A bug in Amazing Charts title field causes HP Printers using PCL 6, as well as few other brands, to experience this problem.

Solution: V3 solves this bug and will be released soon. In the meantime, you can use a different driver for the printer (e.g., one for Windows 2000 may well work), or contact us for help.

Abnormal Behavior: The calendar on the desktop has numbers that are too small to see.

Cause: One of the required dlls didn't get registered properly; or you are using an unsupported version of Windows (e.g., Windows 98).

Solution: First, try re-registering MSCAL.OCX. Click here to try this.

If that doesn't solve the problem, try repairing Amazing Charts: Under the Start Menu, go to the Control Panel | Add/Remove Programs, and click on the Amazing Charts icon, Select the "Click here for Support Information" link, and then the Repair button.

Abnormal Behavior: Amazing Charts V2 seems to take seconds after each click to act. It seems too slow to use.

Cause: Related to conflicts in certain DLL locations from prior version to current version.

Solution: First step is to reboot your computers, including any servers and routers. Next, be sure you are upgraded to the latest version of Amazing Charts. Finally, check to be sure you have the latest version of Microsoft's MDAC component that Amazing Charts requires. You can download this component checker utility here. (And, of course, don't forget to run Amazing Utilities regularly to compress your databases.)

Abnormal Behavior: You try to startup V2 and get a message that the Imports.mdb database can't be found.

Cause: Your Amazing Charts databases are not located on the current computer where you have just installed the new version.

Solution: Go to your Amazing Charts folder (Start Menu | My Computer | Drive C | Program Files | Amazing Charts) and copy the Imports.mdb file. Then go to the directory where your Amazing Charts databases are located (usually a shared server folder) and paste the Imports.mdb database there.

• Amazing Charts V3.6 (aka v3.6.25, msi version)
• Amazing Charts V3.6 (aka v3.6.9)
• Amazing Charts V3.1 (aka v3.1.8)
• Amazing Charts V2.4 (aka v2.4.7)
• Amazing Charts V2.0 (aka v2.0.124)
• Amazing Charts V1.2 (aka v1.2.6)

You can change the appointment slot duration using the following links. Simply click the one you want, and open (or run) the program from here. It will change the default appointment duration on this computer.

Change schedule to show 10 minute slots
Change schedule to show 15 minute slots
Change schedule to show 20 minute slots

Click here to run a utility that will register the following dlls: msscript.ocx, dispex.dll, scrrun.dll, and vbscript.dll